Return Policy

At Bennett & Monroe, we want you to be satisfied with your purchase. If your order is not right for you, you may request a return in accordance with the conditions below.

Returns

Can I return my order?

Yes. You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

To be eligible for a return:

  1. The item must be returned in its original condition, including any original packaging, accessories, and components supplied with the product.
  2. Items must not show signs of excessive wear, misuse, alteration, or damage caused after delivery.
  3. Products that require special hygiene considerations must be returned clean and in a condition suitable for inspection.
  4. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
  5. Unless the item is confirmed to be defective or incorrect, return shipping costs are the responsibility of the customer.

We reserve the right to decline a return if the item does not meet the conditions outlined above.

International Returns

Bennett & Monroe works with international fulfillment partners, and some returns may need to be sent to an international return facility.

The correct return address will be provided by our customer support team after your return request has been reviewed.

Please do not send your return to the address shown on the original parcel unless our support team specifically instructs you to do so.

Packages returned to an unauthorized address may not be accepted or processed.

How to Return Your Order

If your item meets our return conditions, please follow these steps:

  1. Contact Bennett & Monroe customer support through our Contact Us page.
  2. Include:
    • Your order number
    • The item or items you wish to return
    • The reason for the return
    • Photos of the item if it arrived damaged, defective, or incorrect
  3. Wait for our team to provide the appropriate return instructions and return address.
  4. Send your return using the provided instructions.

We recommend using a trackable shipping service, as customers remain responsible for the return parcel until it reaches the designated return facility.

Order Cancellations

If you wish to cancel an order, please contact us within 24 hours of placing it.

Because orders may enter processing shortly after they are placed, cancellation requests submitted after this period cannot be guaranteed.

If your order has already been processed or dispatched, it may need to be returned after delivery in accordance with our standard return procedure.

Submitting a cancellation request does not automatically mean that the order has been cancelled. Your cancellation is confirmed only once our support team has notified you that the request was successfully completed.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

Our team will review the information and provide the appropriate resolution.

Refunds

Once your return has been received, it will be inspected to confirm that it meets our return conditions.

If approved, your refund will be issued to your original payment method.

Please allow up to 14 business days for an approved refund to be processed after the returned item has been inspected.

Your bank, credit card provider, or payment service may require additional time before the funds appear in your account.

Original shipping costs, where applicable, may be non-refundable unless required by law or the return is due to an error on our part.

Return Shipping Costs

Unless otherwise stated or required by applicable law, customers are responsible for the cost of returning unwanted items.

If your return is due to an incorrect, damaged, or defective item, our team will review the case and advise you regarding the appropriate return arrangements.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, customization, or other reasons.

Where an item is non-returnable, this will be stated on the relevant product page or otherwise communicated before purchase where required.

Contact Us

If you have questions about a return, cancellation, or refund, please contact Bennett & Monroe through our Contact Us page.