FAQ

How can I contact Bennett & Monroe?

You can contact our customer service team through the Contact Us page on our website.

Please send only one message regarding the same inquiry, as multiple messages may delay our response. Our team will get back to you as soon as possible.

For the fastest assistance, please use our official customer service channel rather than contacting us through social media.

Which payment methods are available?

We offer secure payment options at checkout.

Depending on your location and the payment methods currently enabled in our store, available options may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

The exact payment methods available to you will be displayed during checkout.

How long does delivery take?

Once your order has been dispatched, delivery generally takes approximately 7–10 business days.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, public holidays, customs processing, weather conditions, or other circumstances beyond our control.

For more information, please review our Shipping & Delivery Policy.

When will my order be dispatched?

Orders are generally processed within 1–5 business days after purchase.

Most orders are processed within one business day during the working week. Orders placed on Friday evenings, weekends, or public holidays may require additional processing time.

You will receive tracking information once your order has been dispatched, where tracking is available.

Where can I find my order information?

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.

If you cannot find the confirmation email, please:

  • Check your spam or junk folder.
  • Make sure you entered the correct email address during checkout.
  • Contact our customer service team if you still cannot locate it.

Once your order has been dispatched, tracking information will be provided where available.

Can I change my delivery address?

If your order has not yet been processed, we may be able to update your shipping address.

Please contact us as soon as possible after placing your order.

Once an order has entered processing or has been dispatched, we cannot guarantee that the delivery address can be changed.

Customers are responsible for ensuring that the shipping information submitted during checkout is complete and accurate.

What happens if my package is lost?

If your tracking information shows an unusual delay or you believe your package may be lost, please contact our customer service team.

We may ask you to contact the shipping carrier or provide additional information so the shipment can be investigated.

Where appropriate, we will work with you and the carrier to determine the status of your order and the available resolution.

Please keep all tracking information and shipping documentation until your order has been successfully delivered.

Are shipping charges refunded when I return an order?

Original shipping charges, duties, taxes, and other delivery-related charges may be non-refundable, except where otherwise required by applicable law or where the return results from an error on our part.

Customers are generally responsible for the cost of returning unwanted items.

Please review our Returns & Refunds Policy for complete information.

What if I am unsure about sizing?

Please review the size guide provided on the relevant product page before placing your order.

Because sizing may vary between products and styles, we recommend checking the measurements for the specific item you are interested in.

If you still need help choosing a size, please contact our customer service team before ordering.

Why was my order cancelled?

An order may occasionally be cancelled for reasons including:

  • Payment authorization issues
  • Incorrect or incomplete order information
  • Product availability
  • Fraud or security concerns
  • Duplicate orders
  • Other processing issues

If your order has been cancelled and you need more information, please contact our customer service team.

Can I cancel my order if I change my mind?

If you wish to cancel your order, please contact us within 24 hours of placing it.

Because orders may enter processing shortly after purchase, cancellations submitted after this period cannot be guaranteed.

If your order has already been processed or dispatched, you may need to wait until it arrives and then follow our standard return procedure.

What if I ordered the wrong item, color, or size?

Please contact us as soon as possible after placing your order.

If the order has not yet entered processing, we may be able to make a change.

Once the order has been processed or dispatched, changes cannot be guaranteed. If necessary, you may return the item after delivery in accordance with our Returns & Refunds Policy.

How can I check the status of my order?

Once your order has been dispatched, you will receive a tracking number by email where tracking is available.

You can use your tracking information through our Track Your Order page to check the latest delivery status.

Please allow some time after receiving your tracking number for the carrier's system to update.

How do I return an item?

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

Before sending anything back, please contact our customer service team to receive the correct return instructions and return address.

Do not send your return to the address printed on the original parcel unless instructed to do so by our team.

For complete information, please review our Returns & Refunds Policy.