Privacy Policy

1. Overview

At Bennett & Monroe, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our Services.

By using our website, you acknowledge the practices described in this Privacy Policy.

For the purposes of applicable data protection laws, Bennett & Monroe is responsible for the personal information it collects and processes in connection with the operation of this store, except where another service provider acts as an independent controller.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide Directly

This may include:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account information
  • Order details
  • Product preferences
  • Information submitted through contact forms
  • Reviews, feedback, and customer service communications

Payment Information

Payment information is processed through secure payment providers.

Bennett & Monroe may receive limited information relating to your transaction, such as payment status, payment method, and transaction details.

We generally do not directly store complete payment card information.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages viewed
  • Date and time of access
  • Referring website or source
  • Website interactions
  • Cookie and similar technology information

This information may be used to operate, secure, improve, and analyze our website.

3. How We Use Your Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Create and manage customer accounts
  • Provide customer support
  • Respond to questions and requests
  • Communicate order and delivery updates
  • Prevent fraud, abuse, and unauthorized activity
  • Maintain the security of our website
  • Improve our products, website, and customer experience
  • Analyze website performance and usage
  • Send marketing communications where permitted
  • Personalize advertising where legally permitted
  • Comply with legal and regulatory obligations
  • Protect our legal rights and those of our customers

4. Legal Bases for Processing

Where the General Data Protection Regulation or similar laws apply, we may process personal information on one or more of the following legal bases:

Contractual Necessity

We process information where necessary to:

  • Process your order
  • Deliver purchased products
  • Manage payments and refunds
  • Provide requested Services

Consent

We may rely on your consent for certain activities, including:

  • Email marketing
  • Non-essential cookies
  • Certain advertising and tracking technologies

Where processing is based on consent, you may withdraw your consent at any time.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including:

  • Improving our website
  • Preventing fraud
  • Protecting our systems
  • Providing customer service
  • Understanding website performance

We will only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

Legal Obligations

We may process or retain information where required to comply with applicable legal, tax, accounting, regulatory, or law-enforcement requirements.

5. Shopify

Our online store is operated using Shopify, which provides the ecommerce platform that allows us to offer and sell our products.

When you interact with our store, Shopify may process certain personal information to provide ecommerce, hosting, security, checkout, analytics, fraud prevention, and related services.

Shopify may process information in accordance with its own privacy practices and applicable data protection laws.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help operate and improve the store.

Cookies are small files stored on your device that may help us:

  • Remember items in your shopping cart
  • Remember your preferences
  • Maintain website functionality
  • Understand how visitors use our website
  • Measure website performance
  • Prevent fraud
  • Provide relevant advertising where permitted

Essential Cookies

Some cookies are necessary for the website to function properly, including checkout, cart, account, and security functions.

These cookies generally cannot be disabled without affecting website functionality.

Analytics Cookies

Where enabled, analytics technologies may help us understand how customers interact with our website.

Advertising Cookies

Where enabled and where permitted by law, advertising technologies may be used to measure marketing performance and show more relevant advertisements.

Where legally required, non-essential cookies will only be used after you provide the appropriate consent.

You may also control certain cookies through your browser settings. Disabling cookies may affect some website functions.

7. Customer Accounts

If you create a customer account, we may collect and process information required to create, maintain, and secure that account.

This may include your:

  • Name
  • Email address
  • Contact details
  • Saved addresses
  • Order history

You may contact us if you wish to request changes to or deletion of your account, subject to any legal retention obligations.

8. Order Processing and Fulfillment

When you place an order, we use the information you provide to process and fulfill your purchase.

Information may be shared with third parties where necessary to complete your order, including:

  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Warehousing providers
  • Fraud-prevention providers
  • Customer service providers
  • Ecommerce technology providers

Only information reasonably necessary to provide the relevant Service is shared.

Because Bennett & Monroe may work with international fulfillment and service partners, personal information may be processed in countries other than the country in which you live.

9. Payment Processing

Payments are processed through third-party payment providers available at checkout.

Depending on the payment method selected, the relevant payment provider may collect information such as:

  • Name
  • Billing address
  • Payment details
  • Transaction information
  • Device or fraud-prevention information

Payment providers process personal information in accordance with their own privacy policies and applicable laws.

The payment methods available may vary depending on your location and the options enabled in our store.

10. Shipping and Delivery

To deliver your order, we may share necessary personal information with shipping carriers, fulfillment partners, and logistics providers.

This information may include:

  • Name
  • Shipping address
  • Telephone number
  • Email address
  • Order information

This information is shared only as necessary to fulfill and deliver your purchase.

11. Email Marketing

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your email address to send:

  • Product updates
  • New arrivals
  • Store news
  • Promotions
  • Other marketing communications

You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us.

Unsubscribing from marketing emails will not prevent us from sending essential transactional messages relating to your orders or account.

12. Reviews and Customer Feedback

If you submit a product review, rating, photograph, or other feedback, we may process information associated with that submission.

Where permitted, reviews may be published on our website or used in connection with our products and Services.

Please avoid including sensitive or unnecessary personal information in public reviews.

If we send review requests by email, we will do so in accordance with applicable marketing and privacy requirements.

13. Analytics

We may use analytics services to help us understand:

  • Website traffic
  • Visitor behavior
  • Product performance
  • Conversion activity
  • Customer interactions

Analytics providers may collect information using cookies or similar technologies.

Where consent is legally required, analytics technologies will be activated only after the appropriate consent has been obtained.

14. Advertising and Retargeting

Where enabled, we may work with advertising platforms to measure advertising performance and show relevant advertisements.

These providers may process information such as:

  • Browser information
  • Device identifiers
  • IP address
  • Website interactions
  • Purchase or conversion events
  • Cookie identifiers

Depending on the customer’s location, advertising and retargeting technologies may require prior consent.

You may be able to manage these preferences through our cookie consent tools, your browser, or the relevant advertising platform.

15. Social Media

Our website may contain links to social media platforms.

When you click a social media link or interact with content from a social platform, that platform may collect information according to its own privacy policy.

Bennett & Monroe does not control how third-party social media platforms process information once you interact directly with them.

16. Sharing of Personal Information

We do not sell personal information in the ordinary sense of selling customer data for money.

We may share personal information with service providers where necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Fulfillment partners
  • Email service providers
  • Customer support providers
  • Analytics providers
  • Advertising platforms
  • Security and fraud-prevention providers
  • Professional advisers

We may also disclose information where necessary:

  • To comply with law
  • To respond to lawful government requests
  • To protect our legal rights
  • To prevent fraud or security threats
  • In connection with a merger, acquisition, financing, restructuring, or sale of business assets

17. International Data Transfers

Because we operate an online business and use service providers in different countries, your personal information may be transferred to, stored in, or processed outside your country of residence.

Where required by law, appropriate safeguards will be used for international transfers of personal information.

These safeguards may include contractual protections or other mechanisms recognized under applicable data protection laws.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfillment
  • Customer support
  • Account maintenance
  • Tax requirements
  • Accounting obligations
  • Fraud prevention
  • Legal claims
  • Regulatory requirements

When personal information is no longer required, we may delete or anonymize it, subject to applicable legal obligations.

19. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Our website uses secure connection technologies, such as HTTPS/TLS encryption, where supported.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

20. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Object to certain processing
  • Withdraw consent
  • Request data portability
  • Opt out of marketing communications
  • Lodge a complaint with an applicable data protection authority

These rights may be subject to limitations or exceptions under applicable law.

To exercise a privacy right, please contact Bennett & Monroe through our Contact Us page.

We may need to verify your identity before processing certain requests.

21. GDPR Rights

Where the GDPR applies, you may have rights including:

  • Right of Access: Request information about personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal information in certain circumstances.
  • Right to Restriction: Request that certain processing be limited.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Data Portability: Request certain personal information in a structured and commonly used format.
  • Right to Withdraw Consent: Withdraw consent at any time where consent is the basis for processing.
  • Right to Complain: Lodge a complaint with an appropriate data protection authority.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

22. Direct Marketing Rights

You may opt out of marketing communications at any time.

If you object to the processing of your personal information for direct marketing purposes, we will stop using the relevant information for that purpose, subject to any processing necessary for legal or transactional reasons.

23. Children’s Privacy

Our website is not intended for children who are not legally permitted to make online purchases without parental or guardian involvement.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so the matter can be reviewed.

24. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy, security, content, or practices of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

25. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our Services
  • New technologies
  • Changes to our business practices
  • Legal or regulatory requirements

The latest version will always be published on this page.

Where required by law, we will provide appropriate notice of material changes.

26. Contact Us

If you have questions about this Privacy Policy, how we process personal information, or wish to exercise a privacy right, please contact:

Bennett & Monroe

Through our Contact Us page on the website.